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Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are:
- Name
- Naina Rathore
- Designation
- Customer Service executive
- Company
- Helium Smart Air Private Limited
- Address
- C-23A, Ashok Marg, C-Scheme, Jaipur - 302001, Rajasthan, India
- Phone
- +91 99451 66655
- Working hours
- Monday to Saturday, 10:00 AM - 6:00 PM IST (except public holidays)
How to raise a grievance
Email the Grievance Officer with your name, registered phone number, order ID (if any) and a description of the issue. You will receive a ticket number to track your complaint.
Timelines
- Acknowledgement: within 48 hours of receipt
- Resolution: within 1 month of receipt
Escalation
If you are not satisfied with the resolution, you may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the appropriate Consumer Commission. For complaints about personal data, you may approach the Data Protection Board of India.
Last updated: 18 Oct 2026