Privacy Policy
Your privacy is fundamental to everything we do. Here's how we protect and use your information.
Last updated: September 2025
Data Collection
What Information We Collect
Personal Information
Name, email address, and phone number when you create an account, place pre-orders, or contact support.
Pre-booking Information
Product preferences, delivery details, and payment information for order processing and fulfillment.
Device Usage Data
IoT data from your Helium AC including usage patterns, temperature preferences, and performance metrics to optimize your comfort experience.
How We Use Your Data
Order Processing
We ensure processing your orders, managing deliveries, handling payments and sharing tracking milestones until delivery.
Customer Support
Provide technical assistance, troubleshoot issues, and ensure you get the most out of your intelligent AC system.
Service Updates
Send important product updates, feature announcements, and maintenance notifications to enhance your experience.
Product Improvement
Analyze usage patterns to improve our AC algorithms, optimize performance, and develop new intelligent features.
Data Sharing
Our Commitment
We do not sell, rent, or trade your personal information to third parties. Your trust is paramount to our relationship.
IoT Data Protection
Your AC usage data will never be shared with third parties. This includes temperature settings, usage patterns, energy consumption, and any other data collected from your Helium AC system.
Limited Sharing
We only share data in these specific circumstances:
- With service providers who help process orders and deliveries (under strict confidentiality agreements)
- When required by law or to protect our legal rights
- With your explicit consent for specific purposes
Data Security
How We Protect Your Information
Technical Safeguards
- • End-to-end encryption for data transmission
- • Secure cloud storage with industry-standard protocols
- • Regular security audits and monitoring
Access Controls
- • Limited employee access on need-to-know basis
- • Multi-factor authentication for all systems
- • Regular access reviews and updates
Your Rights
You have complete control over your personal information:
Access & Update
View and modify your personal information anytime through your account.
Data Deletion
Request permanent deletion of your account and associated data.
Data Export
Download a copy of all your data in a portable format.
Communication Preferences
Control what emails and notifications you receive from us.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and rules made thereunder, and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are:
- Name
- Naina Rathore
- Designation
- Customer Service executive
- Company
- Helium Smart Air Private Limited
- Address
- C-23A, Ashok Marg, C-Scheme, Jaipur - 302001, Rajasthan, India
- Phone
- +91 99451 66655
- Working hours
- Monday to Saturday, 10:00 AM - 6:00 PM IST (except public holidays)
How to raise a grievance
Email the Grievance Officer with your name, registered phone number, order ID (if any) and a description of the issue. You will receive a ticket number to track your complaint.
Timelines
- Acknowledgement: within 48 hours of receipt
- Resolution: within 1 month of receipt
Escalation
If you are not satisfied with the resolution, you may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the appropriate Consumer Commission. For complaints about personal data, you may approach the Data Protection Board of India.
Last updated: 18 Oct 2026
Questions About Privacy?
We're committed to transparency and protecting your privacy. If you have any questions about this policy or how we handle your data, we're here to help.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any changes.