At Helium, we aim to deliver not just products, but a seamless and reliable experience.This Warranty and Refund Policy explains how we handle your order, installation, returns, refunds and warranty coverage.
All orders are processed after successful payment confirmation. Once an order is placed, it undergoes verification and preparation for dispatch. Orders are typically processed within 24 to 72 hours on business days. Orders placed on weekends or public holidays are processed on the next working day.
All orders are dispatched within 7 days from the date of order confirmation. While we aim to dispatch at the earliest, delivery timelines after dispatch vary based on the customer’s location, serviceability, and logistics conditions. Deliveries to metro cities are typically faster, while remote or non-serviceable areas may require additional time. Estimated delivery timelines are available on the checkout page.
Helium offers shipping across India through trusted logistics partners. In certain remote or low-serviceability areas, delivery timelines may be extended or service may be limited.
Helium air conditioners are large appliances and may be delivered in multiple shipments. The indoor unit, outdoor unit, and accessories may arrive separately based on logistics handling. Delivery is limited to the doorstep, and placement or installation is not included as part of the delivery process.
Installation is a separate service from delivery. Once the product is delivered, installation can be scheduled through Helium’s service network. Installation timelines may differ from delivery timelines. Helium’s service approach is designed to be proactive and digitally enabled, with support accessible through app-based workflows and service coordination.
Shipping charges, if applicable, are displayed at checkout before payment. Any additional costs such as installation or special handling are communicated transparently.
Once an order is dispatched, tracking details are shared via email or SMS. Customers can use these details to monitor shipment progress.
Customers are required to provide accurate shipping details and ensure availability at the delivery address. Our logistics partners will attempt delivery at the provided address, and successful delivery requires the recipient to be available and reachable.
In case of failed delivery attempts due to unavailability or incorrect details, re-delivery will be attempted based on the logistics partner’s policy. Delays may occur in such cases.
While we are committed to timely dispatch, delivery delays may occur due to factors beyond our control, including weather conditions, logistics disruptions, regulatory restrictions, or high demand periods.
If a product is received in a damaged or incomplete condition, customers must notify Helium within 48 hours of delivery with supporting images or videos. We will review and resolve the issue in line with our service and warranty standards.
Requests for changes in the shipping address can only be accommodated before dispatch. Once dispatched, changes will not be possible.
In case you wish to cancel your order before shipping, No cancellation fee is applicable.
Once the order has been shipped, cancellation will not be possible. In case a refund is approved after shipping, the actual forward and reverse shipping charges for the AC(s) will be deducted from the refund amount. These charges vary based on the delivery location and will be calculated accordingly.
Responsibility for the product transfers to the customer upon successful delivery at the provided address.
For any shipping, delivery, or installation-related queries, customers can reach out to Helium support at care@heliumair.in. Helium’s service model is built to provide transparent, reliable, and proactive support throughout the product lifecycle.
Contact our support team at care@heliumair.in with your order details. We'll process your refund request within 24-48 hours and keep you updated throughout the process.
Refunds are typically processed within 3-7 business days after approval. The amount will be credited back to your original payment method automatically.
Canceling means losing your exclusive benefits like 50% off launch price, priority delivery, and guaranteed availability. We're happy to discuss alternatives before processing your refund.
A Helium AC is a long-term investment in your comfort. Our warranty is structured to match that - covering every component that matters, with no surprise charges and no pressure to buy add-on service contracts.
If a critical component fails, we repair or replace it at ₹0 - parts and labour included.
1 YEAR · 10 YEARS ON COMPRESSOR
Every component in the outdoor unit carries a minimum 1-year warranty. The compressor is covered for 10 years. A failure in any of the following results in repair or replacement at zero cost to you.
1 YEAR · 5 YEARS ON PCB
All indoor unit components carry a minimum 1-year warranty. The PCB and control board are covered for 5 years. Cosmetic or structural elements are excluded.
Covered at ₹0 (parts and labour):
Every Helium AC comes with 2 complimentary dry services in the first year, included as part of your ownership experience. Each service is available at a nominal handling and scheduling fee of ₹99 + GST.
Both services can be booked directly through the Helium App at a time that suits you.
Additional services beyond the first year are available on request at standard rates. Booking through the Helium App keeps your service history organised and accessible at any time.
The following terms apply to all claims made under the Helium warranty:
Warranty registration is handled entirely through the Helium App. This links your product to your account, enables service tracking, and ensures you always have your warranty details on hand.
The Helium App does more than activate your warranty. Once registered, it becomes your AC's control centre:
Download the Helium App from the App Store or Google Play
Create your Helium account
Add your AC by scanning the QR code on the unit
Upload your purchase invoice and installation confirmation
Your warranty activates immediately upon successful submission
Registration takes under two minutes. Warranty activation is only available through the Helium App.
For any shipping, delivery, installation, refund, cancellation, or warranty queries, our support team is here to help.